ORDERS

CAN YOU PROVIDE MY TRACKING NUMBER?

Tracking information is usually available once the item reaches the destination country - we aim to update our customers as soon as possible once our courier provides the tracking number to our logistics team.

WHEN WILL YOU SHIP MY ORDER?

All orders are aimed to be shipped out as soon as possible - our products are in very high demand and as soon as they are processed in our warehouse they are shipped. A percentage of our inventory is custom made to each order and this helps us provide the best quality for our customers.

Order processing times are: 1-3 Working Days 

Delivery times vary based on the availability of the product and the order location and overseas shipping may vary from 10-15 working days for all orders that require international shipping.

THERE’S SOMETHING WRONG WITH MY ORDER.

Please email us at support@odcollective.com

Alternatively open a ticket by pressing the 'Help Me' button in the bottom left corner of the screen and we will do our best to process your request as soon as possible.